Refunds & Cancellations
The standard refund policy (except as noted below):
- Prior to 7 calendar days before an event there will be no cancellation charge Within a week of the event the cancellation fee is $5 per ticket with the following exceptions 3 business days before an event the cancellation fee is $10.00 per ticket.
- NO REFUNDS will be made within 2 business days of an event.
- Tickets purchased for events scheduled on short notice (less than one week prior to date) are not refundable at any time.
- Multiple date events:
Events offered as series purchases (ie - a six week beer class presented by our restaurant) Standard refund policy as above applies with the following exception. Cancellations between 10 days prior to the first session and the day of second session, you will be charged tuition for the first session in addition to the $10 cancellation fee. Once the second session has occurred, NO REFUNDS will be made. This DOES NOT apply to series we present in conjunction with the Smithsonian Institution. For those series the Smithsonian Institution cancellation policies apply.
Tickets are not mailed. In order to receive a refund, a printout of your paypal order confirmation must be received in our office by the appropriate refund deadline as noted above.
By Fax. Please cut the tickets into pieces and photocopy them with your name and daytime phone number and fax to 202-289-2030.
At the Event Site. See a restaurant manager during normal business hours.
By Mail. Please mail tickets to the following address:
810 7th St NW
Washington DC 20001